FAQ

To subscribe, use one of the methods below:

1. Sign in to the activ https://activ.kz/services/showcase/213 or Kcell https://www.kcell.kz/services/showcase/88 super app
2. Dial *991#

Subscribers get a 7-day free trial period, then the standard fee of 1990 tg/30 days will apply.

1. Activate subscription in the activ/Kcell super app or dial *991#.
2. Make sure that the subscription fee has been successful paid.
3. Download the Mobi Kino application.
4. Sign in with your phone number.

Yes, you can share your subscription with up to 5 people.

Each user can watch their favorite movie or TV show on any device they like, whether it be a smartphone or a TV.

To that end, each user of your subscription will need to:

1. Download the mobi Kino application on to their device.
2. Sign in with your mobile number.
3. Get a password from you and enter it.
4. Create their own profile.

Dial *099*2#

This may happen for a number of reasons:

• Access to the subscription is suspended for non-payment. Top up your phone with an amount sufficient to cover subscription fee (1990 tg or 790 tg).
• Low connection speed or weak signal. Try reducing the video quality in the video settings.
• Restarting the device or reinstalling the app might help.

If the problem persists, contact us on 3030 (activ) and 9090 (Kcell) or write to us at ccmail@kcell.kz and we will try to help you.

Yes, mobi Kino offers HD content, but the number of HD channels may vary from pack to pack. To watch HD content, your connection speed must be at least 3 Mbps.

If connection speed drops, the image picture quality will automatically degrade.

mobi Kino works on all major platforms: Web, iOS, Android and Smart TV. It's easy to install our app, just download it from the App Store.

To control access to content within your account, select or create a profile of the appropriate type:

Regular - allows you to view all content provided as part of your subscription.

Kids - allows you to view only the kids' TV channels available in your subscription.

You can restrict your child's access to the Regular profile by setting a PIN code in the profile settings.

Type "mobi Kino" or "mobi Kino" in your search query field. If your search doesn't return any results, your device probably doesn't support the mobi Kino app.

Yes, you can. To that end, sign in to the app under your account on the device you want to continue watching on and tap "Send image to another screen".

Open the app, type the channel name in the search bar, or select the category you want, for example music. mobi Kino will find the channel, movie or series you are looking for.

To restore access to your mobi Kino account, sign in to the app with your mobile phone number and enter the code you received via SMS in the confirmation field.

This is the way mobi Kino marks content that is not included in your package. You can change the package at any time by disconnecting the current package and connecting the one you want via USSD. The list of tariffs and short codes is available in the activ/Kcell super app.

If the package is already active and paid for, press the Sign out button in the mobi Kino application, restart the device and sign in again.